Would you bring your own food to a restaurant?
There are two, sometimes conflicting, rules in the restaurant business:
- The restaurant’s duty is to create memorable experiences for the guest
- The restaurant makes and sells food in order to pay its bills and make a profit
In general, when a guest arrives and does what is expected of them – i.e. orders things from your menu that you have carefully designed or selected – and pays the bill we are able to meet both rules. The team can focus on creating a memorable (happy) experience and the restaurant is paid for doing their job well.