Tag: Etiquette

Waiter with Drinks

If you want better service in a restaurant, respect these five unwritten rules

Answer by Maxwell Arnold, former sous chef, restaurant manager, waiter, and busboy, on Quora:

The relationship between a server and a customer can feel like an adverse one at times. Quite often, this is because the two parties simply misunderstand each other. I benefit from the experience of both working as a server, and being someone who dines out on the regular – so I understand what the dynamic is like from both sides.

Revolving Door At Entrance To Office Building

The Employers Problem: Some Hospitality Staff Just Don’t Care

I’ve been running restaurants for a little over 10 years now and employees have always been a fickle bunch; here today, gone the next. It’s a sad fact of the industry that employees, especially the more junior ones, hop between jobs. Sometimes they are just doing the work to fill in and earn some cash before their next real gig comes along. Sometimes they are just lazy and go back to claim benefits rather than work for a living to improve their situation over the long term. But over the last year, and especially this year, the new recruits-cum-leavers have been the worst I have ever seen.

Birthday Cake

Should Restaurants Charge Cakeage?

Would you bring your own food to a restaurant?

There are two, sometimes conflicting, rules in the restaurant business:

  1. The restaurant’s duty is to create memorable experiences for the guest
  2. The restaurant makes and sells food in order to pay its bills and make a profit

In general, when a guest arrives and does what is expected of them – i.e. orders things from your menu that you have carefully designed or selected – and pays the bill we are able to meet both rules. The team can focus on creating a memorable (happy) experience and the restaurant is paid for doing their job well.